📋
Dispatch & Live Operations
✓Real-time dispatch board: Pending → Pool → Confirmed → Dispatched → Accepted → In Progress → Completed→ more
✓Allocation timeline — a 24-hour Gantt view of every driver’s day
✓Job Pool — publish work for any available driver to claim→ more
✓Live driver map with GPS positions and online/offline state→ more
✓Heat map showing where your work actually comes from
✓Nearest-driver suggestions when assigning a job→ more
✓Operational zones with live coverage counts→ more
✓Wallboard mode for an office TV or second monitor
✓Late-pickup alerts and live job counters
✓Inbound call screen-pop matching the caller to their record
🧾
Bookings
✓Multi-stop journeys, return legs and linked bookings
✓Quotations as well as confirmed bookings
✓Flight and train numbers recorded against the job
✓Calendar view of every job, day by day
✓Saved addresses and repeat/route templates
✓Itemised fare breakdown — waiting time, parking, tolls, congestion, clean-air charges, meet & greet
✓Quick-edit popups for time, payment type, fare and driver straight from the list
✓Bulk import from a CSV export of your old system
✓Passenger, bag and luggage counts with per-vehicle capacity warnings
👥
Customers & Accounts
✓Customer records with full booking history and total spend
✓B2B company accounts with payment terms, discounts and credit settings
✓Ride alerts and banned-driver lists per account
✓Lost-client tracking and win-back
✓One Directory covering customers, companies, drivers, fleet and school run
✓Customer self-service portal — passengers track their own journey
✓Marketing consent recorded per customer
✓Data-erasure handling that keeps the financial record intact
🚘
Drivers & Fleet
✓Full driver profiles — licence, badge, checks, employment and pay structure
✓Bank details and tax references encrypted at rest
✓Vehicle register with make, model, class, seats and plate
✓Expiry tracking for vehicle tests, insurance, tax and operating licences
✓Automatic 30-day expiry warnings on the dashboard
✓Document upload against every driver and vehicle
✓Vehicle walkaround checks completed from the Driver App
✓Driver rota and multi-base assignment
✓Driver ratings and job-acceptance statistics
💷
Pricing
✓Vehicle classes with multipliers, minimum fares and capacities
✓Mileage bands
✓Postcode zones and stackable surcharges (airports, congestion, clean-air)
✓Fixed prices by zone or postcode, per vehicle class
✓Day/night tariffs with time windows and overnight wraparound
✓Hourly rates and waiting charges
✓Promo codes — percentage or fixed, with expiry and usage limits
✓Driver commission % applied per job
✓Fares priced server-side, so a quote always matches what is charged
📊
Invoicing & Money
✓Invoicing with your own numbering and Draft / Sent / Paid tracking→ more
✓Customer, company, driver and own-company statements
✓Weekly driver statements generated automatically
✓Driver payouts, batch payments and recorded advances
✓Period invoices for account customers
✓Expense tracking by category, vehicle or driver, with receipts attached
✓Card payments online, reconciled straight into a paid invoice
✓Cash versus account totals at a glance
📈
Reports & Insight
✓Nineteen reports in a searchable, categorised catalogue
✓Driver and customer job sheets
✓No-show and cancellation reporting, with reasons
✓Mileage per driver
✓Turnover and company overview with payment-method breakdown
✓Margin by vehicle class and route profit/loss
✓Booking fees, and cash versus account totals
✓Driver and vehicle document-expiry reports
✓Analytics dashboard — top accounts, busiest drivers, payment mix, busiest hours
🛡️
Compliance & Multi-Base
✓Operator licences and bases held as separate registers
✓Every job allocated to a licence and a base
✓Reports, statements and invoices filterable per licence or base
✓Operator rota — who is working, on holiday, off or sick
✓Owner, dispatcher and viewer roles enforced in the database
✓Per-operator page permissions
✓Job Pool restricted to a driver’s own base when you want it
✉️
Communication & Automation
✓SMS, WhatsApp and email confirmations to the customer
✓WhatsApp job offers to drivers, with SMS fallback→ more
✓Editable templates for every automated message
✓Ad-hoc SMS, WhatsApp or email straight from a booking
✓In-app messaging between the office and drivers, plus broadcasts
✓Review requests sent automatically after a completed job
✓Job reminders before pickup
✓Dispatch API for your own tools and third parties
🤖
AI Tools
No AI key of your own on any plan. AI Import on every plan; scanning and CSV import from Growth; the AI Assistant and auto-assign from Pro; its full dispatch actions from Scale✓AI Assistant that can look things up and propose changes for you to confirm
✓Trip extraction — paste an email, message or screenshot and get a booking
✓Compliance document scanning that reads the expiry date off a certificate
✓Receipt parsing for expenses
✓AI-assisted column mapping when importing from another system
✓Nearest-available-driver suggestions when dispatching
✓Live flight tracking on airport jobs — uses your own AeroDataBox account
✓A morning briefing of the day ahead
✓AI auto-assign — the right driver picked for each job
✓AI runs on our account — no key to set up or pay for. Flight data is separate: bring your own AeroDataBox account
🎒
Also Included
✓School Run module — routes, students and passenger assistants→ more
✓Office tasks and reminders
✓Searchable in-app Guide — 34 articles covering every screen
✓Interface available in seven languages
✓Your own currency and booking-reference prefix
✓Daily backups
How a job flows through the system
01
Customer Books
Via your branded Booking Widget, your Operator App, or a phone call your team enters directly.
02
System Dispatches
Sent straight to the right driver, or opened to your Job Pool for any available driver to claim.
03
Driver Accepts
Full pickup, drop-off and passenger details land on the Driver App the moment the job is assigned.
04
Live Progress
Status flows through Dispatched → Arrived → In Progress → Completed, visible to your office and the customer.
05
Paid & Invoiced
Card, cash or account — reconciled automatically into driver statements and customer invoices.