The two roles we play
This matters because it decides who is responsible for what, and it is the first thing a compliance adviser will ask.
We are the controller…
…for data about our own customers and enquirers: the operators who subscribe, the people who fill in the form on this site, and our billing records. We decide why and how that data is used, and this page describes it.
We are the processor…
…for the data inside a subscriber’s account: their passengers, their drivers, their bookings. That data belongs to the operator. We act only on their instructions and never use it for our own purposes — no profiling, no marketing, no resale, and never to train an AI model.
What we collect, and for how long
If you contact us
Your company name, your name, email, phone and anything you write in the message box.
Kept: up to 24 months after our last contact, unless you become a customer or ask us to delete it sooner.
If you subscribe
Account and billing contact details, your subscription and payment history, and the records needed to run and support your account.
Kept: for the life of the account, then financial records for as long as tax law requires.
If you sign up to the newsletter
Your email address, the date you confirmed it, and whether you have unsubscribed. Held with our email provider, Resend.
Kept: until you unsubscribe. After that we keep only the address, marked unsubscribed, so we never email it again. Ask and we delete it completely.
If you try the live demo
When you sign in to the public demo account we record the time, your IP address, the country it belongs to, and your browser and device type. Nothing you do inside the demo is linked to you by name.
Kept: 180 days, then deleted automatically.
Data inside your account
Your passengers, drivers, vehicles and bookings — including driver documents and encrypted bank details.
Kept: as long as your account is open. On closure, fully deleted after a short recovery window.
This website
Nothing beyond what your browser sends to load the page, plus anonymous page-view counts that set no cookies. No advertising cookies, no tracking pixels, no cross-site tracking.
Driver suggestions, the morning briefing and flight data
Three features in the dispatch system use your business's own records to help your office decide. They suggest and summarise; they do not act on their own.
Suggest driver
For one booking that has no driver, the system uses that booking (time, pickup point, passengers, luggage, vehicle category) and your own drivers' availability, last known position, jobs that day, vehicles and badge, licence, MOT and insurance dates. The ranking is worked out by software. Only to word the reasons, a short list of facts about each of the top three drivers (distance, vehicle category, workload, document status) is sent to an AI provider, with the drivers labelled Driver 1, 2 and 3: no names and no phone numbers. Nobody is assigned until a person in your office presses Assign.
Morning briefing
If you switch it on, the system counts today's and tomorrow morning's jobs, unassigned jobs, airport pickups, documents expiring within 14 days, overdue invoices and yesterday's results. The counting is done by software; the AI only words the summary, and wording that contains a number not in the counted figures is discarded. The figures sent to the AI provider hold booking references, shortened pickup and drop-off places, flight numbers, driver names and vehicle registrations against expiring documents, invoice numbers and amounts, and the titles of open alerts. They hold no phone numbers.
Kept: with the rest of your account's data, and deleted with it.
Flight data, only if you add your own account
Flight tracking works only when your business adds its own flight-data account. The flight number and date of an airport booking are then sent to that provider, under your business's own agreement with it. Almighty Dispatch does not supply or guarantee flight data. When a landing time moves, the system proposes a new pickup time; it changes the booking and tells the driver only if your business has turned on automatic adjustment, and the change is recorded on the booking.
What the Almighty Driver app collects
Almighty Driver is the app used by subcontract drivers dispatched through the platform. This section describes what it collects on the phone it's installed on, separately from the website data described above.
Your location, only while you're online
Collected only while you've switched yourself Online in the app — it powers the live map the dispatching business's office uses to assign you the nearest job. This keeps running if you switch to another app while Online (with a permanent notification on your phone telling you it's active), but it stops the moment you go Offline, and it's never used for advertising or sold to anyone.
Your name, phone number and login email
Used to sign you in, identify you on a job, and let the office contact you. Set up by the business you drive for, not by you signing up directly.
The jobs you're assigned or create
Pickup, drop-off and passenger details for a job you're dispatched, plus — if you use the app's own street-hail booking feature — the passenger's name and phone number, which you enter yourself.
Photos of your licence and vehicle documents, if you upload them
An optional feature that lets the dispatching business track when your PCO badge, DVLA check, insurance and similar documents expire. Nothing is uploaded unless you choose to.
A device token for job alerts
Used only to notify you of a new job, a pool job becoming available, or a cancellation — through Google's Firebase Cloud Messaging on Android and Apple's Push Notification service on iPhone.
Card data, only if you take a Tap to Pay payment
Handled entirely by Stripe's own Tap to Pay software running on your phone — the app itself never sees or stores a card number, only whether the payment succeeded.
None of this is sold, and the app carries no advertising of any kind. It's shared with the dispatching business you drive for, and — for a Tap to Pay payment only — with Stripe as the payment processor.
What the Almighty Operator app collects
Almighty Operator is the phone app for the operator's own office staff — the people who take bookings and dispatch drivers. It signs in with the same account as the desktop dispatch system, and everything it shows or saves is that operator's own business data, which they control. This section describes what the app itself touches on the phone it's installed on.
Your login email, name and role
Used to sign you in and to record which member of staff created or changed a booking. Set up by the business's owner on the desktop system, not by signing up in the app.
Your location, only when you ask for it
Read once, when you tap "Use my current location" on the booking form, to fill in the pickup address. The app never tracks your position in the background and never reads it without that tap.
The bookings, passengers and drivers you work with
Passenger names, phone numbers, addresses, job details and driver positions — the same records the desktop system holds. They belong to your business; the app only reads and updates them on your instruction.
Photos, screenshots and voice notes, only if you use the AI import
A screenshot you attach, or text you dictate, is sent once to the AI provider that Almighty Dispatch uses for its AI features (your business does not need an AI account of its own), purely to turn it into a draft booking that you then check and save yourself. Nothing is stored from it beyond the booking you decide to keep, and nothing is used to train a model.
A device token for booking alerts
Used only to tell you about a new booking, or a driver accepting, arriving at, completing or cancelling a job, while the app is closed — through Google's Firebase Cloud Messaging on Android and Apple's Push Notification service on iPhone. Removed when you sign out.
Your alert and display preferences
Which alert sounds and categories you've switched on, and your theme choice. Kept on the phone only, never uploaded.
None of this is sold, and the app carries no advertising of any kind. It's shared only with the services your business has itself connected — its map provider for addresses and distances — and with the AI provider that powers the AI features your plan includes.
How your data is handled
We use a small number of established suppliers to run the platform — hosting, payment processing, messaging and similar. Each is bound by a data processing agreement, and we do not add a new one that touches personal data without telling our subscribers first. Where a supplier processes data outside the UK, the transfer is covered by the appropriate approved safeguards.
Doing supplier due diligence? Email info@almightydispatch.com and we will send you the current sub-processor list, our Data Processing Agreement and our security measures in full. We just do not publish our supply chain on a marketing page.
Several services — payments, messaging, maps — run on your own accounts, not ours. Where that is the case, that provider is your processor rather than ours.
Your rights
Email info@almightydispatch.com with “Data request” in the subject line and we will respond within one month, free of charge.
If you are a passenger or a driver and your data is in an operator’s account, that operator is responsible for it — please contact them first. If you cannot reach them, contact us and we will help you get to the right place.
Erasure and booking records: when we honour an erasure request we remove the personal details, but the booking and invoice records themselves are retained in de-identified form because tax law requires transaction records to be kept. Your name, phone, email and address are removed; an anonymous financial record remains.
Breach notification
If a personal data breach occurs that is likely to result in a risk to people’s rights and freedoms, we will report it to the ICO within 72 hours of becoming aware of it, and tell affected subscribers without undue delay so they can meet their own obligations.
This page is a plain-English summary of how we handle personal data. Our full Privacy Policy, Terms of Service and Data Processing Agreement are being finalised with our legal advisers — we would rather publish them once they are right than publish something we would have to correct. Ask us and we will send you the current versions.