Question 1

Do I need to install anything?

Accepted Answer

Dispatch runs in your browser and can be installed straight from the page — there is nothing to download and no store involved. The Operator, Driver and Customer apps are real mobile apps, installed from the App Store and Google Play.

Question 2

What is included on every plan?

Accepted Answer

Dispatch, the Operator App, the Driver App and the Booking Widget are on every plan, along with getting configured — loading your pricing, drivers and the widget — and AI Import (paste a message or screenshot, get a booking draft), with no API key to set up. Document & receipt scanning, CSV import, the Customer App, School Run, flight tracking (on your own flight-data account) and the morning briefing are included from the Growth plan up; the AI Assistant, AI auto-assign and accounting sync from Pro up; the assistant’s full dispatch actions from Scale up; and fully branded Driver and Customer apps on Enterprise — also available as a one-time paid add-on on Growth, Pro and Scale. Guaranteed, scheduled 1:1 setup sessions are an optional paid add-on on every plan except Scale and Enterprise, where they’re included free. The booking widget carries your branding on every plan.

Question 3

Can I pay annually instead of monthly?

Accepted Answer

Yes, on every plan except Enterprise — pay for the year up front and save against the monthly price: 5% on Starter, 10% on Growth and Pro, 15% on Scale. Enterprise is priced individually with your account manager.

Question 4

How many offices or company accounts can I run?

Accepted Answer

Company accounts are unlimited on every plan — a B2B customer you invoice on account, like a hotel or a corporate client, is never something we cap you on. Bases and operator licences are the thing that scales with plan: Starter and Growth cover 1, Pro covers 2, Scale covers 4, and Enterprise is unlimited.

Question 5

What happens after my 7-day trial?

Accepted Answer

Nothing switches off automatically and nothing is auto-charged. We will talk you through subscribing when you are ready — there is no pressure mid-trial.

Question 6

Can I keep my own branding?

Accepted Answer

Yes. Your company name, logo and colours appear everywhere your customers and drivers see the system, and the booking widget is branded as yours on every plan. Fully branded Driver and Customer apps, published under your own name on the App Store and Google Play, are included on Enterprise, and available as a one-time paid add-on on Growth, Pro and Scale.

Question 7

Do you only work with operators in the UK?

Accepted Answer

No. We work with licensed operators internationally. The platform is not tied to any one licensing authority — it fits operators licensed by TfL, by any local council, or by a regulator in another country, and your own currency, tariffs and zones are yours to configure.

Question 8

Do I have to be TfL licensed?

Accepted Answer

No. TfL is simply one licensing authority among many. Whatever body licenses your operation, the platform tracks the badges, vehicle licences, checks and expiry dates you actually have to keep on file.

Question 9

Will you help me set it up?

Accepted Answer

Yes, on every plan. We configure the platform around how you work, load your pricing, help with drivers and vehicles, and connect the booking widget to your website. You are not handed a login and left to it. If you’d rather have guaranteed, scheduled 1:1 time with a real person instead of async help as you go, that’s the optional Dashboard Setup Assistance add-on — included free on Scale and Enterprise.

Question 10

Can I switch from another dispatch system?

Accepted Answer

Yes. Your bookings and customers come across from a CSV export of your old system, with AI matching the columns, and we help you load your drivers, vehicles, company accounts and prices. Migration done with you is included from the Growth plan up. On Starter it is not included, but the one-time Dashboard Setup Assistance add-on gives you hands-on time you can use for it.

Question 11

Is my data ever shared with another company on the platform?

Accepted Answer

No. Every subscriber’s data is isolated by row-level security enforced in the database — there is no route by which one company can see another company’s bookings, customers or drivers.

Question 12

Who processes my card payments?

Accepted Answer

You do. Card payments run through your own payment account, so the money reaches your bank directly and never passes through us.

Question 13

What happens to my data if I leave?

Accepted Answer

It stays yours. You can export it, and once your account is closed the data is fully deleted from our systems after a short grace period in case you change your mind.

Question 14

Is there a setup fee or a minimum term?

Accepted Answer

No mandatory setup fee — getting configured is included on every plan, and no minimum term either way. If you’d rather pay once for guaranteed, scheduled 1:1 time with a real person, that’s an optional Dashboard Setup Assistance add-on (free on Scale and Enterprise). Subscriptions are billed monthly and you can cancel at the end of any month.

Question 15

Which plan includes AI auto-assign, flight tracking and the morning briefing?

Accepted Answer

Flight tracking and the AI morning briefing come with Growth and up. Flight tracking works with your own AeroDataBox account (key saved in Settings → Integrations); we do not supply flight data. AI auto-assign, which picks the right driver for a job, comes with Pro and up, together with the AI Assistant (it looks things up and proposes changes for you to confirm) and accounting sync to Xero or Sage. Scale adds the assistant’s full dispatch actions — create and cancel jobs, change pricing, import — for up to 75 drivers across 4 bases. Existing subscribers keep everything their account already has.

Question 16

How do I get support if something goes wrong?

Accepted Answer

Subscribers get our WhatsApp support line, which is the quickest way to reach us and the right channel for anything urgent. Email is open to everyone and answered within one business day, and the phone line runs Monday to Friday, 9am–6pm UK time.

Frequently asked questions

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