Terms of Service

1. Who you are contracting with

These terms are an agreement between you and Booking & Transport Limited, a company registered in England and Wales under number 15383016, trading as Almighty Dispatch (“we”, “us”, “our”).

They apply when you create an account, start a trial, or subscribe to the platform. If you are agreeing on behalf of a business, you confirm you are authorised to bind it.

2. What the service is

A subscription to a private hire and taxi dispatch platform: the Dispatch system in your browser, the Operator, Driver and Customer apps, and a booking widget you embed on your own website. What each plan includes is set out on our pricing page and forms part of this agreement.

We improve the platform continuously. Features may be added, changed or retired; we will not remove something material to how you operate without telling you first.

3. Your account and your people

You are responsible for everything done under your account, including by your dispatchers, drivers and anyone else you give access to. Keep credentials secure and tell us promptly if you think they have been compromised.

Your account is for your business. You may not resell, sublicense or share access with another operator; each operating business needs its own subscription.

4. Free trial

The trial runs for 7 days and needs no card details. Nothing switches off automatically at the end and nothing is charged automatically — we will talk you through subscribing when you are ready.

A trial account is set up with clearly marked sample data so the system is not empty. You can remove it at any point, and we will remove it for you when you go live.

5. Fees, billing and price changes

Plans are billed monthly in advance in pounds sterling, excluding VAT where it applies. Add-ons are billed on the same subscription rather than separately. An annual option is available on most plans at the discount shown on the pricing page.

Card payments for your subscription are processed by our payment provider. We do not store your card details.

We may change prices, but not during a period you have already paid for. We will give you at least 30 days’ notice of any increase, and you may cancel before it takes effect.

Discounts do not combine. Where more than one applies, you receive the single largest one you qualify for. Referral credits are credits against a future invoice rather than discounts, are not exchangeable for money, and are subject to the conditions published with the offer.

6. If a payment fails

Nothing is suspended automatically. We will contact you and give you a reasonable opportunity to put it right. If an account remains unpaid after we have contacted you, we may suspend access until it is settled — but that is a decision a person takes, not something the system does on its own.

7. Cancelling

There is no minimum term. You may cancel at the end of any billing month, from your account or by telling us. You keep access until the end of the period you have paid for, and we do not refund part-months.

Export anything you need before you cancel — see clause 8 for how long we keep it afterwards.

8. Your data

Your operating data — your bookings, passengers, drivers, vehicles and pricing — remains yours. We process it to provide the service and on your instructions. How we handle personal data, and the rights of the people it concerns, are set out in our data protection page.

After your account ends we keep your data for 30 days so it can be restored if you change your mind or something has gone wrong, and then delete it permanently. Records we are required to retain for tax purposes are kept de-identified for the statutory period.

We do not sell your data, and we do not use your passengers’ or drivers’ personal data for our own purposes.

9. Services you connect yourself

Card processing, SMS and messaging, email delivery and mapping run on accounts you open in your own name with those providers. You are billed by them directly, you are subject to their terms, and you can change provider whenever you like. The AI features included in your plan (for example AI Import, document scanning, the AI Assistant, Suggest driver and the morning briefing) are provided by us and run on our own AI account, so you do not need to open one.

This means you only ever pay for what you actually use — but it also means we are not responsible for their availability, their charges, or a service you have not configured. Where a feature depends on a provider you have not connected, that feature simply stays switched off.

Flight tracking works only if you add a flight-data account of your own. We do not supply, resell or guarantee flight data, and the feature stays off until you add one. The licence terms of that account, including whether your plan with the provider may be used for a business, are between you and the provider, and you are responsible for keeping to them.

10. Your licensing and your regulator

You are responsible for holding whatever operator, vehicle and driver licences your own authority requires, and for complying with the rules that apply to you.

The platform helps you record and track compliance — badge and licence expiry, insurance, MOT and vehicle documents — and will warn you before dates pass. Those tools are an aid, not a substitute for your own checks, and nothing we provide is legal, licensing, tax or insurance advice.

11. Acceptable use

Do not use the platform unlawfully, attempt to reach another operator’s data, probe or disrupt the service, or use it to send unlawful or unsolicited messages. Messages you send through the platform are sent in your name and on your own messaging account, and you are responsible for their content and for consent to receive them.

12. Availability and support

We work to keep the platform available and will give notice of planned maintenance where we reasonably can. We do not offer a guaranteed uptime level or service credits on our standard plans; if you need a formal service level, talk to us about Enterprise.

Support is by email, WhatsApp and phone during business hours. Higher plans carry priority support as described on the pricing page.

13. Websites and other one-off services

Website builds, branded app publishing, setup assistance and similar work are separate services, quoted and charged separately from the subscription. What is included is what we set out in the quote.

You buy and own your own domain name. A website we build is yours; you are free to host it elsewhere, and hosting or maintenance from us is optional and separately priced.

Publishing a branded app depends on review by Apple and Google. We submit it and keep you informed, but we do not control their timing or their decision.

14. Intellectual property

We own the platform, its software and its branding. For as long as you subscribe, you have a non-exclusive, non-transferable right to use it for your own business.

You own your own name, logo, content and data. You allow us to use them only so far as we need to in order to provide the service to you — for example, putting your branding on your booking widget and your apps.

15. Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, neither of us is liable to the other for loss of profit, loss of business, loss of goodwill or any indirect or consequential loss; and our total liability arising out of this agreement in any twelve-month period is limited to the fees you paid us in the twelve months before the claim arose.

You remain responsible for your own operational decisions — which driver goes to which job, what you charge, and whether you are licensed to do the work.

Suggest driver, the morning briefing and our other AI features produce suggestions and summaries, and they can be wrong or out of date. The platform does the counting and ranking, a person on your side confirms any assignment, and a pickup time proposed from flight data is a suggestion unless you have switched on automatic adjustment. You are responsible for the decisions you take from any of them.

16. Changes to these terms

We may update these terms. If a change materially affects you we will give at least 30 days’ notice by email or in the app, and you may cancel before it takes effect if you do not accept it. The date at the top of this page shows when it was last changed.

17. Ending the agreement

You may end it by cancelling. We may end it, or suspend access, if you materially breach these terms and do not put it right within 14 days of us asking, if your account remains unpaid after we have contacted you, or if we are required to by law.

If we end it other than for your breach, we will refund any period you have paid for and not used.

18. Law, language and everything else

This agreement is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

These terms are written in English. Other pages of this site are translated for convenience; if there is any difference in meaning, the English text of these terms governs.

If any part of this agreement is found unenforceable, the rest continues to apply. Neither of us may transfer this agreement without the other’s consent, except that we may transfer it to a company that acquires our business. Nobody other than you and us has any right to enforce it.