Integrations & Setup

We set it up with you — on every plan

You are not handed a login and a link to the documentation. Setting up the platform, connecting your booking widget to your website and wiring in the services below is part of what you are paying for, on every plan including Starter.

What setup includes

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We configure the platform
Your vehicle classes, mileage bands, zones, surcharges, fixed prices and tariffs — set up around how you actually charge, not left as defaults for you to work out.
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We connect your booking widget
Embedded into your existing website and tested end to end, whatever the site is built on. If you would rather we built the site too, we do that as well.
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We connect your accounts
Payments, SMS, WhatsApp, email, maps and call handling — set up against your own accounts, with us doing the wiring.
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We help you load your operation
We’ll walk you through loading your drivers, vehicles and customers, so you’re not starting from an empty board.

This happens alongside you as you go, not in one sitting. If you’d rather book guaranteed, scheduled 1:1 time with a real person instead, that’s the optional Dashboard Setup Assistance add-on.

What it connects to

Every integration runs on your own account. We store the credentials encrypted, use them on your behalf, and never sit between you and the provider — so your payouts go to your bank, your messages come from your number, and you can take any of it elsewhere whenever you like.

Card payments
Take payment online from the booking widget, and reconcile it into a paid invoice automatically.
Your own payment account — money never passes through us.
SMS
Booking confirmations and updates by text message to your customers.
Your own messaging account and sender number.
WhatsApp
Send job offers to drivers over WhatsApp, falling back to SMS if delivery fails.
Your own WhatsApp sender.
Inbound calls
Point a number at the platform so an incoming call pops the caller’s record on screen, then rings your real phone.
Your own voice-capable number.
Email
Confirmations, receipts and invoices sent from your own address.
Your own sending domain.
Maps & addresses
Address autocomplete, distance calculation and driver-to-pickup routing.
Configured against your own mapping account.
Reviews
Send a review request after a completed job, and show a review badge on your booking widget.
Optional — connects to your review provider.
AI providers
Powers trip extraction from a pasted message, compliance document scanning and the in-app assistant.
No API key of your own needed on any plan.
Dispatch API
A documented HTTP API with your own key: quote a fare, create a booking, look up a job by reference.
For your own tools or a third party you work with.
Accounting
Push a generated invoice straight into your own Xero or Sage ledger.
Included from the Pro plan up.

Nothing you don’t connect ever runs

An integration you have not set up is simply off — it is not degraded, and it does not quietly fall back to some shared account of ours. If you never connect a messaging account, no SMS is attempted and nothing fails in the background. Turn one on the day you need it, and we will help you do it.

Working with a booking network, an accounting package or a tool of your own? The Dispatch API gives you a key of your own for quoting fares, creating bookings and looking up a job by reference — so a third party can integrate without anyone sharing a login.

Need something specific connected?

Tell us what you use today and we’ll tell you honestly whether it connects, could connect, or doesn’t.